Refund policy

Customer Returns

We do not accept returns as each product has been custom made to the customer's specification. However, if you have an issue with your order please reach out to success@personalwine.com and we'll work with you to find a solution.

Undeliverable Packages

Packages that were returned to us as undeliverable are not eligible for refunds. The purchaser is responsible for return shipping fees and re-shipment fees (if desired). If the purchaser does not wish to pay for re-shipment, the order will be disposed of and is not eligible for refund or replacement. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.

If your order is returned as undeliverable, the card from your order will be charged for the return journey to Personal Wine in Austin, Texas. This new shipment charge is equivalent to the initial shipping fee on your order. You will then be sent a new invoice, reflecting the added return shipping charge.

Returned packages can be shipped back out immediately. Standard shipping rates apply. If your order is returned to Personal Wine, we will reach out via email as soon as possible. If you would like to speed up the process, email returns@personalwine.com as soon as you realize your order is being returned - please include your order number and a new address (if you want to have the order shipped back out)